Frequently Asked Questions
Everything you need to know about your KEEN journey.
How do I know which size to order for KEEN footwear?
Most KEEN shoes run true to size, but our iconic sandals often run a half size small. We recommend checking the 'Fit Tip' on the specific product page and referring to our printable size chart for the most accurate measurement.
What is the KEEN 30-day guarantee policy?
We offer a 30-day return policy for all unworn items in their original packaging. If your new footwear isn't the perfect fit for your adventures, you can initiate a return through our online portal for a full refund.
Are KEEN shoes waterproof?
Many of our styles feature the KEEN.DRY waterproof, breathable membrane. Check the product specifications for the 'Waterproof' badge to ensure your footwear is designed to keep your feet dry in wet conditions.
How should I clean and maintain my KEEN sandals?
Most of our water sandals are machine washable. Use a small amount of mild detergent, wash on a gentle cycle, and always air dry away from direct heat or sunlight to preserve the integrity of the materials.
Do you offer a warranty on your footwear?
Yes, we stand behind our craftsmanship. KEEN offers a one-year limited warranty from the date of purchase against manufacturing and material defects on all footwear purchased from authorized retailers.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days within the continental United States. Once your order leaves our warehouse, you will receive a tracking number via email to follow its journey.